Frequently Asked Questions

Practical answers about senior insurance consulting and policy selection

What does senior insurance consulting include?

Senior insurance consulting with Elanthor includes a detailed needs assessment, review of existing policies, identification of coverage gaps, comparison of suitable products, and a documented recommendation. We also help with application coordination and annual reviews to keep cover aligned with changing needs.

How do you evaluate the best policy for a senior client?

We evaluate medical history, current and projected healthcare needs, business capacity, and family support structures. We compare policy features such as benefit triggers, waiting periods, exclusions, premium trajectories, and available riders to select options that balance protection and affordability.

Do you work with multiple insurers?

Yes. Elanthor maintains an impartial comparison across insurers active in Singapore. Our role is to identify the most suitable product combinations rather than favour any single provider, presenting clear rationale for each recommendation.

Can existing policies be consolidated or restructured?

Often yes. Consolidation can reduce paperwork and clarify entitlements, but we assess surrender values, medical underwriting implications, and potential coverage changes before recommending restructuring. Our approach quantifies activity-offs so clients can decide with full information.

How does medical underwriting affect policy selection?

Medical underwriting impacts eligibility, premium levels, and coverage terms. We advise on timing of applications, disclosure requirements, and whether alternative products or riders better match a client's health profile to optimize access to cover while managing costs.

What support do you provide at claim time?

Elanthor assists with preparing documentation, liaising with insurers, and clarifying policy provisions relevant to a claim. We focus on practical steps to expedite claim assessment and ensure clients understand entitlements and any follow-up requirements.

How often should policies be reviewed?

We recommend an annual review or sooner after significant changes in health, resources, or care requirements. Reviews reassess adequacy of benefits, premium affordability, and alignment with any new insurer products or regulatory changes in Singapore.

Are there policy options for long-term care needs?

Yes. Products and riders exist that provide staged benefits for long-term care, daily cash benefits, or assistance services. We evaluate these options against likely care pathways and funding sources to propose practical combinations.

How do you manage conflicts of interest with insurers?

Elanthor operates with a documented conflict-of-interest policy and discloses any affiliations or commission structures relevant to a recommendation. Our priority is transparent, evidence-based advice that clients can evaluate independently.

What should I prepare before the first consultation?

Provide identification, a summary of medical history, existing policy documents, and a statement of business objectives. The more detail available, the faster we can produce actionable recommendations tailored to your situation.

Do you advise on retirement revenue alongside insurance?

We focus on insurance solutions related to health and long-term care risk. Where retirement revenue planning intersects with insurance choices, we coordinate with clients' business planners to ensure complementary strategies.

Is advice regulated in Singapore?

Yes. Insurance and business advisory practices in Singapore are subject to regulatory standards. Elanthor adheres to applicable professional and regulatory obligations when delivering consulting services and documenting recommendations.

How do you charge for consulting services?

Fee structures vary by scope: discrete assessments, full policy selection projects, and ongoing governance arrangements each have defined engagement terms. We provide a clear fee estimate at the outset, aligned with the agreed scope of work.

Hello. Welcome to Elanthor. How can I assist you with insurance selection or a policy review today?